I ordered a boat from electricbyke and… I ordered a bike from electricbyke and the next day, they emailed me that they were out of them. I was really disappointed and texted them and let them know so and the owner of the company searched around the country and found another one and sold it to me for the same price. I didn’t know that there was people that still did business in this find an old fashion way I would buy another bike from them in a New York minute and just might cause my wife loves it and she wants one too. These are really good people and a breath of fresh air. Jimmy Broun.

The “Universal charger” that was sent… The “Universal charger” that was sent only charged my defiant once and i had my bike die on me and whenever i plug it in it reads as fully charged

THE BEST OF THE BEST! The company is AWESOME! They processed my order quickly & my bike was CAREFULLY packed with extremely easy to read instructions. AND IT WAS FLAWLESS. It's very rare that I offer my opinion but in this case, no words could describe how pleased that I am with the quality of the bike & service that I was given. As a matter of fact, I believe that the bike easily out performed my expectations. And in the near future when I purchase ANYTHING electric it is the Company that I will turn to & I HIGHLY RECOMMEND TO ALL!

Good bike, poor shipping The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all packages left get stolen here). Getting a replacement charger was pretty easy but took a while and I didn't receive a tracking number until the day it was arriving. So overall good bike, good customer service, bad packaging and shipping.

Packaging was poorly established for… Packaging was poorly established for the 3000 mile transfer from your location in Florida to Central Oregon. The battery was sliding around in the box with only paper on top. I’m hoping none of the cells have been damaged from bouncing around. I would recommend using foam spray bags, for a safe fit with no sliding and better protection.