The experience was good because of the… The experience was good because of the way every detail about the frame is listed. I especially appreciate the dimensions provided of each section of a frame to see whether it is a right fit. But then again I felt the selection was slightly small for high powered individuals like me. All I had to choose was from the acetate frames and the designs are pretty old school. I wish they provide the option of choosing metal frames even if the glasses will stick out.

Top Tier Customer Experience Customer Service was top-tier. I had ordered a set of frames from Kits, and two days later, my new glasses had arrived. Unfortunately, the incorrect colour frames were sent to me. I immediately contacted their customer service team on a Thursday. The first rep I spoke to asked me to email photos of the frames, which was done that afternoon. I was advised that they would get back to me in 24 hours. Understanding the weekend had lapsed and no update was provided, I called Monday afternoon and chatted with Dennis (customer experience rep). Dennis rectified the problem immediately. He was extremely diligent in combating my concerns and maintained a high level of service and troubleshooting. He confirmed that the incorrect frames were sent to me, and we double-checked the product codes to eliminate the possibility of misprinted products company-wide. Dennis confirmed the shortfall and outlined the next steps. A new order for my glasses was submitted and he communicated the timeline of when to expect the correct glasses. Well done Dennis and KITS!

5 Star Service! I was very pleased with the build, fit and wide/distance vision of my new Larch frames and premium progressive lenses. I contacted Customer Service because the progressive focus seemed off. Adam from KITS replied quickly with a solution related to the optical center. I provided the additional info & received the corrected lenses and frames promptly at no additional charge. Thank you KITS!

Best customer service! I ordered two pairs of glasses and they arrived in less than 3 business days. When I tried them on, one of the frames was too large for my face. When I called customer service to ask about exchanging them, they sent me out another pair of my choice and told me to keep the ones that were too big. The new pair shipped the next morning. Unbeatable customer service!

I received my first order from KITS and… I received my first order from KITS and needed to exchange one of the pairs as I didn't like the color and wanted something different. Tony listened to my request and processed it quickly and efficiently. I am extremely satisfied with the Customer Support and quality of the product! I will order again in the future and recommend to friends!!