My EyeQue Experience If I was describing the EyeQue customer service to that of other businesses I would have to say EyeQue is absolutely exceptional. But that would not be going far enough. It is been my experience in working with Nerissa that bringing better site your clients is a calling, not just a job. As a homebound senior citizen in declining health I didn’t think I would be able to read the printed word again, or clearly see the faces of my loved ones. EyeQue and Nerissa changed that for which I am forever grateful.

Super Support Received! I had many questions because there seems to be a lot of confusing information on-line. Some of this is due to outdated no longer applicable web pages. Eye-Que support answered all my questions in a thorough, intelligent, and respectful manner. I do not see how support could be better than that given to this 87 year old. My name is Mack. I think this review somehow got linked with another customer. This is my only review.

Overcharged for product Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge. Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.

Easy-to-use, accurate technology and great glasses It's impressive how accurate the technology is. I'm quite near-sighted, though my vision hasn't changed that much in recent years. Being able to visualize the frames on a photo of myself was really helpful, and I love both sets of glasses I purchased -- one for daily work wear (anti-blue light) and the other for being out in the sun. I've gotten a lot of compliments on them. Thanks!

Insight has defect in lense Insight has defect in lense. Still awaiting replacement for that and the visioncheck will not recharge after one use. Waste of money and won't suggest to others. I've actually steered people away do to poor quality and customer service. Update: After writing this review, a custom service representative reached out and got me a new kit.