Great experience Great experience! I had a prescription from my eye doctor and was looking for a local store that was open after 5PM. Sales Associate Jessica Berleen was friendly and very helpful. She reviewed my insurance and placed orders for my frames + lenses. The process was very simple and quick. I will visit again!

Horrible customer service I ordered my glasses in February of 2024 I never got a call saying they were ready to be picked up . so after less than two weeks I called and yes they were ready so I picked them up . Well after I had them less than a week I noticed two stitches on them and the coating looked lime it was peeling off. So I brought my glasses back and asked if they could do over yes I was told so I agreed . That was almost three weeks ago come monday I called a few times kept getting they are not back yet . This pasted Friday I called again a woman told me they received them back and the problem had not be fixed that was April 9 . I asked why didn't I ever get a call back to let me know what's going on I am very very disappointed in the customer service I plan on calling again and want to speak to the manager horrible communication😡

TIFFANY PEARCE IS AMAZING TIFFANY PEARCE was amazing !! She gave the best personal , friendly, helpful , patient top notch customer service ! We were ver pleased & happy !! The Target optical was at address 10155 Ockachobee blvd , RPB location

BELOW SUBPAR CUSTOMER SERVICE I've always used TargetOptical and never had any issues until recently. I decided to start wearing contacts more than my glasses, so I ordered what I normally wear (which was already in the system) and the shipping was 2-day air. Order was presumably lost, okay, no problem, ordered a replacement. The process is outdated and is not conducive to retaining customer loyalty. It should not take 10+ days to receive anything. Aside from that, customer service is below subpar. They expect you to just go with whatever they say BUT WE CAN'T SEE WITHOUT OUR GLASSES OR CONTACTS and this should be treated with urgency! TARGET OPTICAL DO BETTER & please keep the copied + pasted response. DO NOT ORDER ONLINE, JUST DON'T USE TARGET OPTICAL.

Service in store was ok Service in store was ok, no complaints personnel was very nice. Problem I have is when checking online status seems to never change, only says being processed.