Cheri
GBorder vs ship dates I have had to wait an unexpected lengthy delivery time, up to 3 weeks for shipment from the order date, for the past 3 out of 4 orders. It would be nice if the original order stated the delay instead of the email that follows days behind. That would give an option to make alternative arrangements. For an 4/20 order, I won't receive my lenses until approx. 5/8, which isn't how the delivery time used to be.
Louise
GBI’ve searched numerous sites and… I’ve searched numerous sites and Lens.com had the best value. Prompt delivery and quick customer service if needed.
Lee Ann
GBPrices were misleading Prices were misleading. Summary of total was different than actual cost AFTER credit card information was confirmed. Took 40 minutes on chat, over 3 hours waiting for call back. Apparently there is a 39.99 handling fee for each box of contacts. When asked why this wasn't on summary of order I was told it would take further investigation. After holding for over 40 minutes for an agent I was done. Canceled my order. No Cost savings and a big hassle. Would not use this company.
Monica
GBChanging ETAs multiple times is “no bueno” Kinda sucky that you give me a date that your “supplier” will ship, and then change the date over and over. This is the second year in a row that you’ve underperformed. Great price and product, but, like most people, I would like to be able to see in a timely manner.
Linda
GBAll added fees should be disclosed up… All added fees should be disclosed up front from the beginning of prices All information regarding the discontinuation of product & limitations should also be disclosed up front HONESTY IS THE BEST POLICY ‼️‼️