Never got my glasses Never got my glasses, never got a response back, had to deal with my credit card. Horrible customer service P.S. nobody ever contacted me with any solution since January. I had to resolve this issue through my credit card. I waited for a month! I left followed up messages, and nothing!

Customer Service is Paramount I ordered some hard-to-get (old stock) frames from the store in Century City, Los Angeles but was told a week later that the order had to be cancelled because the frames were discovered to be damaged. My refund was made immediately and I received a telephone call with the details of the cancellation. I greatly appreciate the excellent customer service that was rendered in finding the frames, placing the order and in the subsequent follow-up. Though I'm disappointed not to have the frames, I'll do business with this store again because of their attention and professionalism! Special thanks to Eric at that shop.

Poor Lab work spoiled my experience! I recently purchased designer eyeglasses at the Retail Store Designer Eyes Aventura Mall, here is the summary of my experience: The Positive: * Large Selection of Designer frames and Sunglasses * Beautifully displayed Merchandise * Friendly Sales Associates * Aggressive Discounts ( Best in Aventura Mall) The Negative: * Very poor Optical Lab work, my lenses came back w/o transition and very thick unnecessary edge * The second lab job came back with the Transition darker than they should be, and still not shaped to fit in the frame properly. * I was promised that they would call me and resolve the issue, they never did. I WILL NOT BE RETURNING!

customer service was awful customer service was awful. Glasses haven't shipped yet and it's day 8 of BUSINESS DAYS of processing. They're just sitting in pre shipment. When you're paying $500+ dollars out of pocket for glasses you expect a great experience. Gone somewhere else. I've paid 1/5 the price and have had a way better experience.

I live out of state and contacted… I live out of state and contacted Designer Eyes and made contact with a wonderful sales person Nancy. She is a “ Rock Star”…went over and beyond to assist me purchasing frames. She ensured I was able to get the extended sale price for the frames , which are high end , and typically. can cost almost 1 thousand…I got them for $350…thanks to Nancy. Holla at her…❤️✌🏾