Too much effort required to get it right I placed my order online and when it arrived, it was not correct. I ordered glasses and sunglasses and both had to be corrected. Once corrected, I love my glasses. I chose online ordering and uploaded my prescription thinking that would be easier but with this company it wasn't. I'm not sure why the representative I spoke to could not get it right. Love the product in the end but would not use this company again.

Silhouette Glasses I ordered Silhouette Biscayne Bay glasses. They are genuine Silhouette and arrived in a few days. No problems

Horrible Experience - do not use! My shipment never arrived even though UPS said they delivered it. After contacting UPS, they advised me that the sender would have to file a claim since they initiated the shipment. The company then refused to reach out to UPS to file a claim because I did not purchase the $18 shipment protection.

It was fine It was fine. The actual delivery was much sooner than the earliest estimated time, and would have been while we were away, if we hadn't put a vacation stop on our mail.

Not only was I not informed when my… Not only was I not informed when my order shipped, but now I understand from the return form/process that I will be charged a 20% restocking fee for ordering 3 or more pairs of glasses. I actually called DO and asked if doing this was acceptable/common. The employee said yes and did not mention any restocking fee. I am very unhappy, since I ordered almost $1000 of eyeglass frames. Also, the order took a long time. I ordered on August 21st, and I did not receive my order until September 30th.