WHO IS RALPH?? NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

Scammers - BEWARE This company is a scam. Beware. If you choose not to send your glasses for repair they will hound you and threaten you for a $9.95 cancellation fee. They are continuing to harass me with phone calls and emails, and have threatened to send me to collections. They also have made a veiled threat regarding "all of your personal information." Search for other reviews before dealing with this company - I wish I would have. EDIT: I am not a competitor. Doxxing is harassment, and it's illegal under New York state law. Thanks for the hard proof that your hints about my "personal information" were an actual threat. I'm adding the screenshot to my growing file of evidence.

Will Never Use for Repairs Initial communication and shipping was very good. Estimate was reasonable and timely. However, it has been a month and still don't have my sunglasses. They don't answer the phone, they don't respond to their Chat Service, and they billed my credit card twice. I have logged into their system and can find no record of my repair. I would not use this company in the future, and do not recommend them for repairs. I have no idea about their sales.

If I could leave NO stars If I could leave NO stars, I would. Sent 2 pairs of Ray Bans in to be fixed- after no communication on their part, they finally respond with this" Sorry for the delay, but NYC just blew up and we cannot get to our factory". After their harrassing emails, texts and phone calls, I told them where to shove it but not before I filed a claim with the BBB. Now they tell me they lost my glasses. Looking into further means to shut down this SCAM of a business.

So far - Very good - Now lets see what happens.... So far, this company has been top notch. They immediately responded to my email saying the prepaid postage label was not attached to the confirmation email. when I say immediate, we are talking about 60 seconds. If the rest of the transaction goes like this, I will be very pleased. I will keep this review updated.