Indicated they would replaced with… Indicated they would replaced with factory lenses and then sent wrong ones back. Worst customer service ever. Should not be in business with the way they deal with and handle their communication. Since...owner reached out and indicated they would replace the lenses to the manufactures specs. Need to mail them back and start the process over. Owner is being helpful in trying to correct the issue.

This is my second posting This is my second posting. A few days ago, this business sent me a harassing email requesting that I return material that were never used in the repair job, then calling me a thief. I requested that they stop contacting me, they immediately sent another harassing email. I can't stress this enough, STAY AWAY!!!!!

This place is a scam This place is a scam. A two year old could have done a better job repairing my glasses. Now my glasses are beyond repair and they want to charge me more money to fix them. I wish I would have come across this site before I used this company. I understand they are being investigated for false positive reviews. They still have my glasses and have not resolved this issue but still want to charge me $180.

WHO IS RALPH?? NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

I found them on-line after trying to… I found them on-line after trying to find a local company. They responded immediately with a repair order number as well as a downloaded mail label, postage paid. They are unreal at follow-up; kept me in the loop. I even got my quote on a Sunday night.