What made the experience great is the… What made the experience great is the quality of what we ordered, which was a gift for someone important to us. Very high quality, very nice. What was a disappointment was the shipping time and more importantly, the almost total lack of quality support from TopTrendyGear staff. I was sent info saying it had shipped when actually it had not. I was sent info saying it was in route when actually it was not. Calls and emails were responded to late with no useful info. What did we do? Wait... wait...and more wait. When it did arrive FedEx must have thrown it toward the front porch and sadly it missed, landing in some water and wet grass. Bottom line is a company is STILL responsible for the product until the product is in the happy hand of the purchaser. Makes me want to order again.. I guess. Call me if you want 865 755 5162

Best Customer Service for Custom Item The product is quality to begin with. What made the experience so much more successful was the Customer support team. This being my second customized order working closely with Elisa T, July, and Julia Q on both orders was a gift. They kept in touch on progress and sent me a preview of the finished items design before actually completing it. I was allowed to make changes or add extra wording without any disgruntled attitude. Always helpful and more than just professional, they were kind and understanding. My Daughter and I are two very happy Veterans with three wonderful products. Quality, dedicated teamwork, your input and a product you’ll be proud to wear or use anywhere you choose with Top TrendyGear!

Very disappointed Very disappointed. Received notification that our product shipped(almost 10 days ago) shipping info never updated, When I emailed to ask about it I got a shady looking response that something happened in their payment system and our purchase had been refunded 2 days after the supposed ship date(and we had not received any contact about this). We will not be using them again. And my son will be so upset to not get his sign for his room.

Jaguar head with LED. The original product I received was soooo not the right colors. However, this company made everything perfect replacing it with the correct one. I couldn't be more happy with the final product. I appreciate everything that was done to make me a happy customer. THANK YOU!!!

This is a counterfeiting company This is a counterfeiting company. I contacted the address they provided in Kansas and it's a mail forwarding service. The owner said they set up the account to get a US address then dumped it. They are based in Vietnam, stealing images from US companies and then making in Vietnam or China. They are also charging 50% more for the honor of sending you a counterfeit. How do I know? They stole a few hundred of my photos off my etsy store and claim they make them, though they are actually made by MY business in the USA. I will be reporting it all to their webhost. (The DMCA report form on their site goes to the site owner, don't be fooled!)