Exactly what was ordered but... The item itself looks great, what I had thought it to be. Was charged shipping when it stated shipping was free, it was to Canada so expected some shipping but not full price where this was a sale. Then had to pay more for duty, where I had to pay shipping assumed because you couldn't find anything to confirm or deny this would be included in extra price. I do realize that this is out of the control of moments engraved and this is the Christmas gift I am most excited to have opened. Thank you Moments Engraved.

Excellent Excellent! Great customer service - I called before I ordered and a person actually answered the phone. I emailed and received a response within minutes. My stone arrived in about 10 days. Most importantly, I love the look of my stone. I even bought another as a gift.

Elegant stone monuments Elegant stone monument with our home address looks regal. Actually should increase the price by $200 to account for the quality and improved appearance it brings to our home. Supply your products through Frontgate or other high end home goods stores/companies and you’ll triple your annual revenue! I can make the introductions and close the deal if need be.

Totally surprised when a Moments… Totally surprised when a Moments Engraved box arrived at my front door. After opening, a beautiful metal engraving with my family name and intricate design was certainly an eyeful. It took a couple of minutes for my wife to find the right wall space and up it went. Even though early in the year we're already planning gifts for the upcoming holidays. We did examine the site and found additional gifts available including for dog lovers, check it out. Glad it was a surprise.

Great item - not so good packaging The item itself was great (our second purchased from this company), however the packaging was not sufficient. The item was sent in a thinly padded bag and it was bent slightly when it arrived. I would be happy to pay extra to know that the item was properly packed with no chance of being damaged in transit.