Another happy customer We have been using helpware for the last 3-4 years for frontline chat coverage. Their employees feel like they are our employees. The employees are dedicated and hardworking, they are trained and just as knowledgeable as my internal team. The company itself is always looking for ways to better assist us, sharing additional offerings, etc. We are currently onboarding additional team members to assist with phone coverage. A benefit I find is that the team provides a backup agent to cover vacations and sick days so we are not scrambling to find coverage in those cases, we just make sure the holidays are covered. Really happy with the relationship we have built and excited to see how the phone staff work out.

White glove customer service that scales Helpware is the full white glove service that scales with your business. Even starting with just a single agent, they service your business like its a fortune 500 business and take care of everything - we had no idea where to start. From the initial sales call through onboarding and now to the ongoing and ramping up of new agents, Helpware has been professional and communicative and has turned customer service from a burden into an asset. We couldn't have been happier.

Great team and very attentive! We have been using Helpware for a few years now and I can honestly say that my experience with them has been great. They are very attentive and always respond in a timely manner and the workers they provide are knowledgeable and personable. We treat them just like we treat our internal team with no exceptions!

Helpware are a great partner to have Helpware have been an excellent and reliable partner. The team are quick to respond and the performance has been great.

Helpware continues to be amazing for SquadLocker! Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers. I would not be successful without the help of my right hand, Anzhelika. Her willingness to embrace challenges with grace is truly groundbreaking. Her ability to charm our Partners, gather team feedback, and productivity are like no other. I absolutely trust Lika and her ability to run daily operations by my side. Not only is she our top Helpware agent, but she has become my amazing friend. Thank you Helpware and looking forward to many years together ahead! Maria