Another happy customer We have been using helpware for the last 3-4 years for frontline chat coverage. Their employees feel like they are our employees. The employees are dedicated and hardworking, they are trained and just as knowledgeable as my internal team. The company itself is always looking for ways to better assist us, sharing additional offerings, etc. We are currently onboarding additional team members to assist with phone coverage. A benefit I find is that the team provides a backup agent to cover vacations and sick days so we are not scrambling to find coverage in those cases, we just make sure the holidays are covered. Really happy with the relationship we have built and excited to see how the phone staff work out.

Helpware finds us the BEST agents! Helpware has been excellent to work with since we partnered with them back in 2021. Their team is great with communication and they have a friendly, helpful staff. They have provided us with agents that far exceeded our expectations. We couldn't be happier with our choice in using them, and we make sure to always recommend them to others who are looking for help!

Helpware continues to be amazing for SquadLocker! Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers. I would not be successful without the help of my right hand, Anzhelika. Her willingness to embrace challenges with grace is truly groundbreaking. Her ability to charm our Partners, gather team feedback, and productivity are like no other. I absolutely trust Lika and her ability to run daily operations by my side. Not only is she our top Helpware agent, but she has become my amazing friend. Thank you Helpware and looking forward to many years together ahead! Maria

Helpware is an awesome BPO partner! Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.

Helpware gets a Gold Star from a Tech Startup We are a tech startup that has a very complex platform which requires technical expertise and top-tier support. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The Helpware team comprised of supervisors and agents provide first class service with a personable nature. Helpware provides weekly feedback in the form of management calls that allows us to critique every aspect of their performance. In addition to the excellent results, they are always looking to improve and are very receptive to client suggestions. This is a first class operation that is worth every dollar spent. I highly recommend Helpware to any business that is looking for a white glove solution.