Got sent a confirmation of order but… Got sent a confirmation of order but haven’t heard anything since, ordered over a week ago, hoping to receive my order, but I haven’t got my hopes up.

An OK product, but a sketchy company. The product itself is good, sort of. I received my block lamp a couple of days ago. The first thing that strucked me is that the lamp itself is not labeled as "SpaceArtsy" but rather a different company called "E.P. Light Studio" you can search that and you can find actually two companies: "E.P. Design Lab" and "E.P. Light Studio". There's just no company SpaceArtsy labeled on the package. So we have three companies, each of them saying that it's handmade but really, where is it made? Anyways, the block lamp started bugging so that the touch sensor actually requires to hold it to turn it off - I let it discharge, then recharge and it works fine. Weird.

Good customer service I placed a order, then I realized I probably wasn’t going to receive the item before Christmas, as shipping takes 1-2 weeks (to Italy). I reached out the company asking to cancel my order and they answered in 30 minutes. It was like 10pm. They asked me what was wrong and I explained the problem. They refunded me. Polite and professional.

It arrived already broken The lamp took more than 2 weeks to arrive and when it has finally been delivered, I've discovered that the remote wasn't working... Smaller than expected, made in China. Not worth the price.

Beautiful product I was dubious about ordering from this company as I had read the reviews here, however I decided to give them the benefit of the doubt as their products are so pretty and I couldn’t resist! My order has arrived today, about 7 days after I placed the order, to me, that’s more than acceptable. I ordered the ‘Mars’ bulb with a light up base, all plugged in and looks absolutely stunning. Will be buying from SpaceArtsy again!