SCAM COMPANY This company is a rip off. Doll took forever to come, Unassembled and does not look anything like the picture. Skin tone is sunburned look. Came in damaged box. NO CUSTOMER SERVICE. They just take your money and offer you a small credit for more poor quality merchandise. DO NOT RECOMMEND.

UPDATE!! I purchased this doll 2 weeks ago for my 7 year old niece who is extremely bored during this pandemic. She is in love with this site and literally begged for the "Jamani" doll. She was so overjoyed when I told her it would be arriving soon that she already bought clothes for it. I cannot track the package and customer service is not responding so I researched these reviews and I'm horrified! I am praying that her doll arrives soon and in good condition......UPDATE, So after a little patience and prayer our baby finally arrived in 17 days! It was not the doll we ordered but my niece was pleasantly surprised and is totally in love with her new baby. She even said she prefers this one instead of the one she picked initially so I will be ordering again. Thanks Charlesen.

It had been a month since I ordered a… It had been a month since I ordered a doll for my daughter so I contacted customer service to see if there would be a longer delay. Customer service stated that my order was fulfilled and gave me a bogus tracking number. The tracking number was invalid but they kept insisting it was already sent out. My order online said it was still in processing so I don’t know where they were getting this number from. So I contacted PayPal to get my money back; later in the week I heard from another customer service rep who then gave me a new tracking number. My account then said fulfilled. The tracking number works, but the package hasn’t moved. Still no doll. I’m very frustrated and my daughter whose birthday present this was is now heartbroken. Don’t order from Charlesen. Liars.

Absolute scam Absolute scam! Do not trust them! The baby I purchased looks NOTHING like the one in the picture! Shame on them!!!!! My child cried her eyes out Easter morning! Charlesen you should go out of business prying on little girls like this with fake pictures! The doll looks sunburnt and has webbed feet. Her eye lashes came out right away. Completely disappointed and dissatisfied! 😡And of course I’m sure my email won’t be taken seriously or responded to either!

THIS IS A TOTAL SCAMM THIS IS A TOTAL SCAMM! Please dont buy anything from this store it has a been a month and I finally got the doll and the wasn’t painted it was just a regular it dose not look real im really mad i had to pay 100$ to get a doll that is regular not looking real not painted or nothing.