Order Not Shipped 1 Month After Placing It *Updated* I placed an order on 20 Aug understanding that Steel City had increased their lead times to 10 business days (info from their website). Only problem is it is now 20 Sep and I still have not received my order. Between then and now I've attempted to contact them through email, phone, and text but received no response at all. Order status says "Processing" on their website. If they're still waiting on a shipment of ammo to be able to fulfill my order, then cool, I get it. Unfortunately I can't actually get any update because it's impossible to get in contact with anyone over there. If they ever do contact me I'll try and update this review but right now I'm contemplating if I should call my bank and claim fraud for the charge on this order. *Update: I was finally able get in contact with the company via Facebook and they shipped out my order the next business day. It arrived 3 days later. Apparently there was a safety recall of the ammo I originally ordered (ZSR) so they substituted a different brand (Wolf) with my approval. Upgrading to 4 stars since they took care of me, but can’t swing 5 due to the difficulty in getting in contact with the company.

THIS is customer service!!! I placed an order , so I thought , about 2 weeks ago. I contacted Steel City tonight and found out it didn't go through due to a mistake I made . Nate texted me and helped figure it out . He then pointed me to a different brand that was $40 less and gave me a code !!! AMAZING customer service !!! These guys rock !!! Let's go Brandon 😉

This company goes above and beyond to… This company goes above and beyond to find calibers to have in stock during these trying times. I check back often to pick up 9mm and they even were able to find 45 Long Colt that they remembered I requested months ago. They reached out to notify me if I was still interested or had any luck finding any. I took the 45 long colt and would recommend buying here to anyone. They have a customer for life on this end.

Fantastic customer service Fantastic customer service. Great prices and good people. Always fast delivery and even faster pick up. Not my first order and won’t be my last.

Steel City is the best place I have… Steel City is the best place I have found for ammo on line. I have ordered from there 6 times now service has always been good ammo ships faster than the larger places I have used in the past and the prices are much better!!!