Good product, terrible service. Great product, not dissing on them there. However they lack very big on the customer service. At least for me. I broke the end section on my rod and emailed about purchasing a replacement, took them 3 days to get back to me after I sent three emails. Emailed back and forth for one day, they were going to send me a link to proceed with the replacement. It’s been 4 days since then and haven’t heard back to revive the link. I’ve sent more emails and still nothing. I like the pole a lot, however I could order a new one from any company and have it at my doorstep before I get my replacement. Not impressed at all. Other reviews state that they were quick and made the process easy, I wish it was the same for me.

The reel I received did not match the… The reel I received did not match the product photos on the website. Matter of fact, it still doesn't match the pictures they're keeping on the website. They have ignored my email asking why the reel did not match product images. I asked for a refund and was unable to once again reach anyone. If you want false product expectations and a 100% lack of customer service than Wade Rod Co and Pelican reels are your go to company!

Thank you so much (wave) my Atlantic … Thank you so much (wave) my Atlantic hot tub is superb it arrived on Thursday 16th July First time I used it well impressed really great value for money once again thankyou for all your updates you gave me excellent on time keeping , woukd definitely recommend this company 👍

After placing my order my card was… After placing my order my card was charged the same day, I did receive a order number however I received no word as to when my order would be delivered. Trying to contact the company was very difficult, after repeated email attempts finally I did hear from a person from another company that my rod would be shipped and a shipping label was generated with a tracking number. This tracking number did little good because the USPS informed me that the label was issued but they did not get the product to ship. Several email attempts later and the product was finally shipped and tracked. It has been a month and I do not have to product yet but I am told my the USPS it is to be delivered tomorrow. Poor communication.

I did the subscription plan and within… I did the subscription plan and within one week got my rod. I ordered the streamer express 7wt, and it is a great casting rod. Used it for cahronamid fishing with a strike indicator and also used it for large beadhead streamer and it throws better than my orvis rod. Just wish they would come out with some 9'6" rods.