Product: Effective. Service: Above and beyond. I love the customer service. I had a problem and expressed my thoughts. Received an email from the CEO asking for a personal telephone call. Problem resolved. Worked out great for both parties. I got what I requested and you got a customer for life. Thanks, guys. You do good work and have a good product. Keep it simple. Keep it honest. Keep it valuable. Keep it coming.

The quality of the flies were great but… The quality of the flies were great but the customer service not so much. I was short a set of flies in the last box they sent me. And when I emailed them about it they did not reply. So i canceled my subscription.

Great company Great company. I'm almost always satisfied with the contents and they've even started doing little things that make you feel more appreciated. Even when I left the company they sent me a box at Christmas. As soon as my budget allowed I signed back up and I'm still with them. In my honest opinion they're doing better than similar companies.

Very poor customer service Tried several times to connect truefly supply about missing subscriptions boxes and keep getting an automated response of "your request has been received and is being reviewed by our staff " and that is as far as it goes. I have not been contacted by support staff about my issue that I am having not receiving my last two subscriptions boxes. It's sad I paid for a six month subscription and only received one box. I'm beginning to think they do not care about the customers. The subscription box I got was for fly tying as I am an avid tier and also volunteer with local classes to help teach fly tying, the first box I got was great I enjoyed tying the pattern they had sent the product is quality just the customer service need a ton of help to bring the standard up.

One of my favorite times of the month… One of my favorite times of the month is when I get my shipment of flies and the information card on the flies. As a newer fly fisher the info cards are get source of education and I have them next to my fishing bag. The flies are high quality, versatile and great price. If you are new to fly fishing or even experienced and looking to expand your knowledge get a TreuFly Supply subscription.