Extremely Dissatisfied with Product Quality and Customer Service I am acutely disappointed to leave this one-star review for Nen Culture, but the experience I've had leaves me no alternative. I purchased a "TANJIRO FOX MASK HOODIE" with high expectations, given the exceptional reputation of the brand and the attractive product images on their website. Unfortunately, the item I received was a far cry from the depicted product. The print on the hoodie was significantly blurred to a point where it was unrecognizable, and the material quality was, to my dismay, very poor. In an effort to resolve the issue, I reached out to the Nen Culture Support team. As a loyal customer, I anticipated a quick response and an effective solution, but I was faced with radio silence. It's been over a month since my initial complaint, but my emails remain unanswered - a disappointing example of negligence and disconcerting lack of regard for customer satisfaction. Not only did the product fail to meet the expected quality standards, but the subsequent lack of customer service has also been equally, if not more, disappointing. Consequently, I am left feeling let down by this once-trusted company, making it difficult for me to recommend their products and services to others. If you value quality and responsive customer service, I would caution you to consider other options before choosing Nen Culture. I, unfortunately, learned this the hard way.

ABSOLUTE SCAM ABSOLUTE SCAM the shirts are garbage, upon ordering it I found out that nen culture is a scam, emailed them to cancel my order, and they proceeded to SEND MY PACKAGE ANYWAY AND THEN EMAILED ME BACK "oop sorry, we already shipped your package". Absolute scumbags

5/5, happy with my purchase :) I received some days ago my package, shipping was not even 2 weeks, and all I have to say I am so happy with my order. Quality is so nice and for the price no need more to say. Customer service responded fast my inquires aswell I will be buying here more in the future, so I recommend you guys Nen Culture!

Good quality with the product Good quality with the product - no refund after return. After a lot of e-mail contact, the support always asked for a tracking number for a refund and refused to repay the money. Also they were very ignorant about the matter. After checking with DHL, that the package has arrived at their location, the were also denying this. Very bad, would not recoomend this.

The order never arrived with zero help… The order never arrived with zero help from their support team. Sent them 4 emails in the span of 2 weeks, haven't received a single reply. Definitely don't recommend buying from this company. Tracking also displays no information. They use YunExpress and it still says 'Shipping Information Received', last update was nearly a month ago. I also don't know where they get their 1000 positive reviews because I can't find an easy method of leaving a review on their website.