Good quality with the product Good quality with the product - no refund after return. After a lot of e-mail contact, the support always asked for a tracking number for a refund and refused to repay the money. Also they were very ignorant about the matter. After checking with DHL, that the package has arrived at their location, the were also denying this. Very bad, would not recoomend this.

Counterfeit Profiteering Dirtbags Please if you read this avoid buying at all costs. Disgusting product and business. Fake returns address. No social media reviews and deleting negative comments. Sticker like prints and no authorisation to use the brands or images they steal. Purchased 3 products in a “Sale” ( No such thing as the sale is infinite and refreshes automatically to make you feel you’re getting a deal ) 3 weeks later and it’s a product you could get from Aliexpress for a quarter the cost. Clearly the company and anyone involved has no conscience. Please avoid using these profiteering parasite's.

Bad quality The site it's not a scam, I ordered a shirt from Italy and it got delivered pretty fast, but the quality is cheap (and the price is not). I didn't expect it to be perfect but at least the graphic could have been of a good quality, it's really bad and I'm kind embarrassed because it's a gift. I would not suggest to buy from this company unless you have low expectations

This company is an absolute scam This company is an absolute scam. I ordered an Akatsuki cap - the advertisement makes it seem like they are good quality products. But what arrived was terrible quality, looks nothing like what's being advertised, the stitching is nothing more than a sticker, and overall the product was not worth the $50 it was advertised for. I am taking this company to the disputes tribunal, because here in NZ, they fall under the Consumer Guarantees Act, and they did not provide the advertised goods. Do not fall for the bots reviews found here too - if I could rate this company as a zero star I would.

Extremely Dissatisfied with Product Quality and Customer Service I am acutely disappointed to leave this one-star review for Nen Culture, but the experience I've had leaves me no alternative. I purchased a "TANJIRO FOX MASK HOODIE" with high expectations, given the exceptional reputation of the brand and the attractive product images on their website. Unfortunately, the item I received was a far cry from the depicted product. The print on the hoodie was significantly blurred to a point where it was unrecognizable, and the material quality was, to my dismay, very poor. In an effort to resolve the issue, I reached out to the Nen Culture Support team. As a loyal customer, I anticipated a quick response and an effective solution, but I was faced with radio silence. It's been over a month since my initial complaint, but my emails remain unanswered - a disappointing example of negligence and disconcerting lack of regard for customer satisfaction. Not only did the product fail to meet the expected quality standards, but the subsequent lack of customer service has also been equally, if not more, disappointing. Consequently, I am left feeling let down by this once-trusted company, making it difficult for me to recommend their products and services to others. If you value quality and responsive customer service, I would caution you to consider other options before choosing Nen Culture. I, unfortunately, learned this the hard way.