Second hose I bought from them Second hose I bought from them, the first one lasted 3 years, which is stellar in a farm setting; previous products never lasted more than a year. Ordered online, product was here in less than a week, excellent and helped by the fact that they are in Oregon, yay!

Exceptional customer service Ordered the heated water hose back in December for my RV and used it without fail until two weekends ago. Dropped the hose will putting it back in the RV and literally broke the fitting off the hose. Emailed customer service describing the situation, along with a photo of the broken hose and SmartTech had a replacement hose in route to me before I even got the damaged one returned. Really appreciate the great customer service and standing behind their product. Highly recommend.

Faulty heated hose and thermostat… Faulty heated hose and thermostat promptly replaced , ordered 2nd hose as a backup . Delivered as promised. Will try product later this year when temps are below freezing . Last years hose worked well until late spring when it stopped functioning .

Junk The temperature sensor wouldn't fit in the box with the extension cord plugs attached. When pulling the extension cord plugs out of the temperature sensor the whole sensor fell apart. Threw the box and the sensor away, not worth the effort to return. Just hope the heated hose isn’t junk as well but won’t know until freezing temperature.

Finally received my hose! Finally received my hose after waiting, for what seemed forever, for them to get back into production after their mishap. Am currently trying it out in 30 degree weather and so far seems to work as advertised. Looks to be of high quality and made in the USA!