"I.T. was unaware" "I.T. was unaware." OMC advertised a pop-up 20% off coupon a few seconds after I went to the item's page. Coupon in cart said "invalid." I called. Creep said "I.T. dept was unaware it was already on sale." I said it's the law to honor the advertisement. He said "We are not under any obligation" and hung up. ILLEGAL COMPANY pretends they are outside the law. GO ELSEWHERE. ARROGANT AND CONTEMPTUOUS.

Excellent customer service. I purchased a dromedary bag from OMC gear recently, there was a minor issue with another item out of stock that they informed me of quickly and clearly. The options offered with regard to the out of stock item were meaningful and broad. They responded promptly to my questions with direct and clear answers. The items delivered were in outstanding condition, were well packed and arrived promptly. A first class establishment. Highly recommended.

Good experience The site had the backpack I wanted (Osprey 50L in eggplant) for the cheapest price online. The checkout process was normal although it did take a little longer than I expected to arrive but it was easy to track online. My new member sign up discount code didn't apply to the purchase but overall a good experience!

Bunch of scam artists here Bunch of scam artists here. I paid $70 for 3-day shipping through UPS. The package was delayed and upon my request for a refund back to their free standard shipping, I was told it that is was not OMC's responsibility to handle the issue after it leaves their building, despite contacting UPS prior, who assured me the shipping charges will be refunded back to the account that was used to pay for it, per UPS' official policy on 3-day select shipping. So they keep my $70, and my package arrives 3 days late... How is this legal?

Great customer service I ordered a avy beacon through OMC for an upcoming trip and they had the foresight to call after the order and walk me through the shipping options on a Sunday to make sure I didn't miss my critical date. Super friendly, great price, helpful customer service. Would definitely shop here again.