Very bad service and equally… Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere........... *Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "...have done many things outside our normal policies to make things right..." We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.

New Customer for Life!!!!! We have been looking for a toy hauler for months. After being disappointed more than once with other dealers, I can’t even begin to describe how great our experience with Family RV was. Rodney Rodgers took the time and had patience for all the questions we asked. We knew exactly what we wanted and had to have and they sure did deliver. He was a perfect salesman for us. The unit we bought was used but Grant and Rodney spent well over an hour and a half going over every inch of the unit to make sure we knew and understood the features and operations before we left. They have definitely earned a customer for life with us. Jason & Mindy Patterson

I highly would recommend Family Rv… I highly would recommend Family Rv Center in Sweetwater to anyone looking to buy a Travel Trailer or Fifth Wheel.. Grant and Drake took the time to show me there inventory several times until I finally decided which one was best for me and my family. I have bought several Fifth Wheels from Family RV Center with excellent service... Thanks Grant and Drake

Find another dealership. Trust me! Dealership displays poor management and a take your money and run mentality. Horrible customer service. No Follow up after the purchase. The associate that delivered the RV arrived 2 hours before the scheduled delivery time. I needed a 20ft hose which I had to purchase at the local rv service center in town which cost me 60 dollars plus he locked the RV Key in the RV and had to enter the RV by crawling through the storage compartment in the bunk house. Fridge didn’t work..trying to get that fixed has been a nightmare even with a warranty. Dealership needs to stand behind the product better. Absolutely awful experience. Will never go back

Excellent Experience My husband and I had a wonderful experience with Family RV. We have been shopping around for a travel trailer for about a year and never could get what we needed in our price range. After working with Rylon Glass he was able to do just that plus awesome customer service. He answered our many questions without making us feel like a bother or unintelligent. We highly recommend Rylon to anyone looking for a recreational vehicle. Kyle and Bethany Browne Andrews, Texas