JERRY & JIM
GBWELL WORTH THE DRIVE Pros- Selection. Chris' advise was invaluable. 95% of the deal was completed over the phone. Price. Hitch Installation one location. Cons - Selection. There is so many choices it is difficult to pick one. Our SalesRep Chris gave the best advise. "Check out as much as you want, compare, then compare again. Use the RV before spending money on additions and extras. THEN buy what you want. I was thankful for his honesty. No big push for add ons or extras.
DANNY
GBGabe cherry is a great guy to deal with -
Tony Stupavsky
GBStay away! Service dept. and ownership wasn't honest with me. Sales folks were amazing. When the brake switch was installed by their service team, they damaged my truck. During the installation my cruise control, back-up camera, dashboard lights, and stereo system quit working. The Family RV service dept. told me that if I took it to Toyota Cert. Service and paid for a diagnosis, they would pay for the damage they did. I attained the diagnosis, gave it to the service dept. at Family RV, and they began the backpedaling. It has now been three months since the diagnosis, and they still haven't paid for the damage they did. I am out $2,800 because of them, and their owner won't return my emails. Stay away from this shady company!!!!
Kent
GBUpdate Update: Received my RV back from Family RV. Hopefully all the repairs have been addressed and fixed. A Pleasent Experience
Aaron Anderson
GBFind another dealership. Trust me! Dealership displays poor management and a take your money and run mentality. Horrible customer service. No Follow up after the purchase. The associate that delivered the RV arrived 2 hours before the scheduled delivery time. I needed a 20ft hose which I had to purchase at the local rv service center in town which cost me 60 dollars plus he locked the RV Key in the RV and had to enter the RV by crawling through the storage compartment in the bunk house. Fridge didn’t work..trying to get that fixed has been a nightmare even with a warranty. Dealership needs to stand behind the product better. Absolutely awful experience. Will never go back