FAMILY RV and Chris are AMAZING!!! Chris did a fabulous job in the sales department making us feel comfortable with the purchase of our new trailer,and showing us all around it. He has gone above and beyond with us and I highly recommend giving him a shot at your next purchase. Family RV is setting the bar high for others to have to try and reach.

Very bad service and equally… Very bad service and equally unprofessional. Purchased a pre owned 5th wheel trailer (first I've owned of this type) Presentation was great. they seemed really helpful. I was told the trailer would have a complete walk through and cleaning and also a complete and detailed walk through of the unit since this was our first time owning one. Upon receiving the unit via delivery, The walkthrough was quick and not explained to well and the individual who performed it seems to be in a hurry to leave. After the fact I seemed to notice the trailer had not been cleaned at all. It was still covered in dust and cob webs. Used q-tips and toilet paper with feces on it were found under the bathroom sink. Upon hooking up the sewer line I discovered it had not been drained due to the fact of removing the cover of the connector I had about 10 gallons of someone else's bodily fluids (and chunks) splash all over the ground and parts of my arm and clothing. I notified them and they promised to make it right. I have yet hear anything back from them. Most recently I ran into a problem with my slide outs. The didn't want to retract all the way. At first thinking it must be a mechanical issue I was able to bring out a RV mechanic to take a look. We discovered it was a simple fix and an educational error on my part being the bunk beds were bumping together causing the slide not to retract fully. This being partially my fault it is also an educational error on Family RV failing to demonstrate how to work this issue like was promised, Me being unfamiliar with this type of unit. Every time we have called about an issue we get a vibe of being an inconvenience to the company and they act like its not really their issue. We will no longer do service with family RV and will for sure take our business elsewhere........... *Reply. There was no mandatory 2 hour training session, instead more like 10 minutes to show basic controls like how to turn the lights on or lower the stabilizers.Nothing nothing detailed at all. Yes I agreed to pay half I had no problem with this.This is no way a form of retaliation. This is just a simple review aka my opinion of the matter. Cleaning wasn't done despite what your crew may have said. You said "...have done many things outside our normal policies to make things right..." We've yet to see these things nor do we expect them or want them. All we want is family rv to hold up their end of the contract when it comes to any future mishaps until the contract is done. Like I mentioned this is only my opinion and nothing more. Thank You.

Had the best experience buying our… Had the best experience buying our first RV at Family RV Center. They were so incredibly helpful with all our needs, walked us through the unit before we left to make sure we had an understanding of how everything works and just made us feel that much more excited about our purchase! Proud to be part of the family and so excited to start making memories!!! Thank you Family RV!!

Great experience and customer service! Called before I left on 2 hour drive, spoke with Zach, told him what we where looking for, on our way he sent text of options they had, upon arrival he was super helpful. My son purchased his first camper! Was a all day deal doing finance and preparing camper, but Zach was there thru the whole thing and stayed to the end to even walk us thru the camper and all the functions. Just want to say Thank You sir for making us feel like a true customer!! We will refer more friends your way. Also would like to thank the service crew for cleaning and checking the camper out before us taking ownership.

Almost KILLED ME, yet I Endure If I could give -5 Stars I would!! I *WISH* I had've read the review below before buying here!! I just bought a 2018 Dutchmen Kodiak (1 of 3 currently in the nation that I could find) and BOY, although the Trailer is just what I imagined, Family RV Center is anything but. Their only saving grace is the salesman, Rodney Rogers; he was kind enough to give me some new sewage hoses, a new water pressure regulator, and other very useful items with a Starter RV Kit and took his time to go over everything with me, nearly thrice!!; everything else is GOD AWFUL. To date, here are the issues they left me with (and this is after them inspecting the Trailer, not once, but TWICE): - No Electric Brakes!! Issue was a *CUT* electric brake wire INSIDE THE TRAILER PLUG (spliced in a new wire, replaced plug) - a tire that was BALD on inside tread, and uneven tread throughout! - *ALL* tires underinflated (lowest was 49/65 PSI!!), and one side of the trailer MORE underinflated than the other!!! - a trailer pumped full of sulfur water in every tank that took nearly 2 weeks to flush out! (was told this was due to another town's water supply) - *ALL* 4 tires **UNDERWEIGHT** Rating for the Trailer's GVWR!!!!!! - a *SPARE* Tire that (while brand new on a brand new rim) was a. TOO BIG FOR THE OTHER TRAILER TIRES (225/70 vs 205/75) b. ON THE WRONG RIM FOR THE TRAILER AXLE AND HUB!!! (rim was 6-lug, trailer is 5-lug!!!) - a missing gas shock on trailer "front" door; door just swings out and hits the trailer!!! - lower dinette drawer mount screws blown out.. drawers useless and to top it all off, the RV Tech installed my Fastway e2 brackets (for my weight distribution hitch) **UPSIDE DOWN** (correct orientation is bolts up for a top-mounted coupler, he installed for bottom-mounted). I had to pull over and fix it myself (Thank God I had my tools!!) in a TX Heatwave!! Nearly passed out!! It stressed my truck out and nearly overheated it!!! I ended up buying all (5!) new tires, while on a road trip, (and a new spare rim!!); cost me $803.95! Besides the note about Rodney, the only other positives I have to add are that they gave me a Military Discount on my purchase, worked with me to hold the trailer because I was deployed at the time and having difficulty getting financing (due to my location, not credit!!!), and when my awning wouldnt retract, the Tech answered an off-duty call and walked me through potential fixes (it was a pinched wire that I zip-tied out of the way). OVERALL, however... Take my advice. Buy from Family RV Center... IF YOU DONT VALUE YOUR OWN LIFE.