What customer service? Purchased a AR styled rifle for a Christmas present for our grandson beginning of 12/15. He opened Christmas day it fired 3 rounds & quit. After making numerous phone calls I finally spoke with a young lady. She promptly informed me I would receive return information within a few hours. 3 days later the email arrived. The short version, today's date is 03/25/16 the replacement is to ship 03/29/16. If you don't mind 40-60 minute wait times on hold & no response to emails other than automated ones then this is the company to buy from. However, I feel 3 months is a long time for our grandson to wait for his Christmas present!!!!!!!!! Oh, the on-hold message must have been written by a 14 year, it certainly was not written by a responsible adult. Sorry for insulting 14 yr olds.

Donation Center not a Store After 3 weeks of waiting for my order, I email them asking where it is and they tell me the payment never went through even though they took the money off my card. Literally scammed me and now they won't reply to my emails.

Too much hassle for a first time customer Was going to buy 3 products from this website, Only to find out my order had been cancelled the day after for no apparent reason. I called them up asking if I can Resubmit the order or atleast get my money back. They told me that the servers had glitched so orders got cancelled and that I couldnt resubmit the order and that I have to call my credit card company to have the payment cleared. Now I have to wait 7 days to get my money back.

horibble customer service No reason to expedite shipping because it will still take 4 or 5 days to process your order. Oh and customer service is a joke. It sounds like it one girl answering the phone after waiting 20 min just to speak to someone always managesbto hang up on you. Don't bother emailing they will not reply. For awhile I thought I got robbed by a fake conpany but 2 weeks later after paying expedite shipping I got my gun

WAY Out of Date items Sold me 3 Enola Gay smoke grenades that where 3yrs. out of date & when I reach out crickets for 4 days until I correspond for a 2nd time which they respond to the positive part of my message ONLY! No where in the description did it say that these items be where out of date and certainly not 3yrs. out of date. I would Love to post screenshots, but do not see a place to do so.