Transferring mobile phone service to Xfinity The experience with Xfinity mobile was HORRIBLE!!, it started at about 11:30 a.m. and I was not finished until approximately 4 p.m. we we're transferring from MetroPCS to xfinity mobile phone service with 3 lines, we were unable to get them all done today we still have one more line to try and connect this was the worst experience I have ever had in my life and I am 54 years old. Myself and my husband are left stressed out beyond measure. Our daughter is still without phone service ( she doesn't live at home) we are nervous and worried about her because we can't communicate with her until we figure out getting her phone connected. We have spent the most of today on the phone with you all on what is our day off from work and it was spent with trying to get phone service and still not able to complete the task, we truly regret moving our phone service to xfinity. Just Horrible, Horrible, Horrible!!

I cancelled my Xfinity Mobile last… I cancelled my Xfinity Mobile last week. I can't stand being lied to about incentives I was promised, after I have spent my money to start new service. The Edina Xfinity manager is very stern, hostile and they coverup for each other's dishonesty with customers about false promises. I suggest that you use a voice recorder when doing business with Xfinity Edina. Otherwise, get everything in writing. I will also be cancelling my Nexflix because I can't tolerate doing business with dishonest Xfinity.

I had a disastrous experience with… I had a disastrous experience with Comcast tonight! I spoke to a supervisor yesterday & she put me in a new cable plan (NOW) so I could save some money. She said she was going to "created a new account" for me? She said she would send a technician who needed to bring a new box. Then last night I turn on my TV to look at my recordings & they were all gone! DISAPPEARED...40 recordings! Just like that. How this happened I have no clue! So today the technician arrives today & says there are TWO accounts for me??! I was like what?l Apparently this supervisor did not close the old account! So he said there was nothing he could do. Then says I could continue using the same DVR & MODEM??! And leaves! I called Comcast at least 5x to complain about this fiasco & I just kept getting hung up on after holding for a supervisor! I am now STILL on hold on call #6 & have been holding for almost 2 HOURS with music! What HORRIBLE customer service & ALWAYS making constant mistakes on my account! Going to write a bad review everywhere I can! I have been with Comcast since 2010 & this is the kind of treatment I receive! I am FED UP!

Adjusting account information is very Challenging When I want to adjust my service, I am unable to log in. I get This information doesn't match our records. When you try the online assistant it takes you to the same screen that gets you This information doesn't match our records. When you call the Xfinity/Comcast number you get a troubleshooting assistant that eventually gives you the link to the website where you get this - This information doesn't match our records. They need to have an easier way to contact someone in their company to resolve your issue.

Worst customer service and fake advertising Customer service agent was very rude and trying to upsell. taking advantage of their market share and all their promotions are fake