AVOID XFINITY AT ALL COST My email was hacked and I received an extortion demand to retrieve my inbox and sent folders plus the hacker took my Facebook pages down. I contacted Xfinity and their level of incompetency and lack of concern was appalling. It has been several days and I am still waiting for their security to contact me. Their customer service is offensive. When I threatened to cancel my internet cable and 6 mobile lines I was threatened with a lawsuit. If you are thinking about using Xfinity try another service. They are the worst Bernard Laffer 925 216 4799

I had a disastrous experience with… I had a disastrous experience with Comcast tonight! I spoke to a supervisor yesterday & she put me in a new cable plan (NOW) so I could save some money. She said she was going to "created a new account" for me? She said she would send a technician who needed to bring a new box. Then last night I turn on my TV to look at my recordings & they were all gone! DISAPPEARED...40 recordings! Just like that. How this happened I have no clue! So today the technician arrives today & says there are TWO accounts for me??! I was like what?l Apparently this supervisor did not close the old account! So he said there was nothing he could do. Then says I could continue using the same DVR & MODEM??! And leaves! I called Comcast at least 5x to complain about this fiasco & I just kept getting hung up on after holding for a supervisor! I am now STILL on hold on call #6 & have been holding for almost 2 HOURS with music! What HORRIBLE customer service & ALWAYS making constant mistakes on my account! Going to write a bad review everywhere I can! I have been with Comcast since 2010 & this is the kind of treatment I receive! I am FED UP!

Waiting on the line for 40 min and… Waiting on the line for 40 min and after they will try to sincronize my email address to my account and need to wait 1 hour more ridiculous 🙃.

We canceled our service with Xfinity on… We canceled our service with Xfinity on April 7th, handed back equipment on April 9th. I just received a bill for April-May, when I called CS REP said our account was still pending cancellation! Took three more calls speaking to not so experienced reps( horrible experience) who did not follow through with what they said, and finally received a call back from Tech support who took care of issues! Horrible experience! Horrible customer support. Goodbye Comcast!

This company is horrible This company is horrible. I agree with all the statements put forth. This company is a monopoly. It's run like the mob. All their call centers are in India. They are taking jobs away from Americans, we are paying them to do it. Cable companies need to be competitive, just like mobile phones. I called to cancel my service and was told I had to give them a 30 day notice. Our government will do nothing to help. They are all in bed with big tech