TERRIBLE CUSTOMER SERVICE! TERRIBLE CUSTOMER SERVICE!! I was a customer for 30 years. Over a 13 month period they raised my bill $90 (40%). I called, could never talk to anyone, but had to text for 30+ minutes. He finally said he would give me a plan with everything I currently had for $50 less. Next day they disconnected my hbo, showtime etc. I called waited 20 minutes, got to speak to a person who told me the plan he promised did not exist and he made a mistake. I told her to give me back the plan I had 2 days ago. She said she couldn’t that plan was no longer available. I dumped them 😁

Adjusting account information is very Challenging When I want to adjust my service, I am unable to log in. I get This information doesn't match our records. When you try the online assistant it takes you to the same screen that gets you This information doesn't match our records. When you call the Xfinity/Comcast number you get a troubleshooting assistant that eventually gives you the link to the website where you get this - This information doesn't match our records. They need to have an easier way to contact someone in their company to resolve your issue.

Costumer service is no good The internet is okay works well but the costumer service is absolutely horrible. I called xfinity to fix my cable since it fell down and they just close the case and did not care plus the tech people to come fix never came i had to call 4 times and nothing i only recommend you to buy it if you never had any cable problems or something like that

Which way did he go George! It was simple and quick to get my Xfinity service hooked up. About 2 months into my service, I kept receiving Emails from Xfinity say they received my request to cancel my service. This happened 3 times in 2 days. Now I'm trying to call them for the 3rd time and I'm communicating with a robot that refuses to conect me with a live agent. When I did talk to a live agent, they couldn't give me a reason why this cancelation order was submitted. I do not recommend.

I cancelled my Xfinity Mobile last… I cancelled my Xfinity Mobile last week. I can't stand being lied to about incentives I was promised, after I have spent my money to start new service. The Edina Xfinity manager is very stern, hostile and they coverup for each other's dishonesty with customers about false promises. I suggest that you use a voice recorder when doing business with Xfinity Edina. Otherwise, get everything in writing. I will also be cancelling my Nexflix because I can't tolerate doing business with dishonest Xfinity.