Crap I did not receive my dress at all, it was never even posted. The lender was unresponsive and the customer service was poor and would take almost a day to respond. They also don’t have a phone number so the o my way you can contact them is through a chat to a robot that only has automated responses for lenders or an unmonitored email address.

Do not use this company Do not use this company. Its fine if things work but hopeless when they don't. Dress never arrived. Useless support. How can you run a marketplace with no systems and customer service? Its all you have going for you. Maybe use some of the $4m you raised from VCs to implement systems to track dresses, hold lenders accountable and actually provide customer service. There is no real time chat function just a bot who emails the off shore Zendesk. All I got after 24 hours was a response that lender hasn't replied and no response when I asked for refund.

Stay Away Wish I’d have read these reviews. I ordered 2 weeks early and just found out my dress is not coming. No apology at all. Shocking customer service. Left without a dress 2 days before my event. Disappointed and will only use Glam Corner or Designer ex from now on.

Terrible. I hired a dress for my wedding day, for my mother. After receiving confirmation via email, I then received another email 48 hours later advising the dress wasn't available. Customer service is rubbish, they gave absolutely zero flicks about this and basically said not our fault. Use GlamCorner, much nicer & RELIABLE.

I went to rent a dress for a cocktail… I went to rent a dress for a cocktail evening, I rented a dress two weeks in advance... two days later I got a text from The Volte saying that the dress was unavailable to which they gave me a discount code to rent another dress.... I emailed to enquire about a refund and even chatted with their website chat bot and nothing... there was a lack of communication and horrific customer service!! With as many dress rental services as there out today, you'd like to think The Volte would at least prioritise customer service as they do taking your money..... I am honestly so disappointed and do not recommend renting from them ever! trust me and listen to the reviews because I didn't.