Poor quality and bad customer service Received a dress rental and the quality of the dress is so poor. When you’re spending close to $100 for a dress you won’t even own and simply hire for an event it is so disappointing to find the quality coming through as it did. The inside lining of the dress was coming apart so the wiring was stabbing into my chest. In addition to this, the outside stitching of the dress has come apart from sections. When I contacted the lender, she never replied and when I contacted the volt to query either a credit to use on another dress or a refund they wouldn’t help me as they said it is dependent on whether the lender approves the request. Absolutely poor service in my opinion. Now I’m down ~$90 with no dress for my event. Would not recommend!!!

Avoid! Worst customer service I've ever dealt with (if they can even call themselves that) - dress did not arrive even though I ordered weeks in advance. Would not offer a refund only credit. This is the 2nd time this has happened now. Will not be shopping here again

Great Team Nice team and good advise. Lovely products. Good quality

Stay Away Wish I’d have read these reviews. I ordered 2 weeks early and just found out my dress is not coming. No apology at all. Shocking customer service. Left without a dress 2 days before my event. Disappointed and will only use Glam Corner or Designer ex from now on.

Avoid this retailer Avoid this retailer. I rented a dress for a special occasion and upon opening the dress I noticed this dress is quite faded. Totally understandable for a dress that has been worn many many times, but this should not have been rented out for full rental price without disclosure of the fact that the dress, which is a very vibrant, lovely pattern, is very faded. The dress looks like instead of being handwashed or dry cleaned, it has been washed in the washing machine.....many, many times. I believe this dress should be retired from the rental market or rented as a discount due to the discrepancy in the colour. I approached customer service to say that this dress does not fit the standards I was expecting a vibrant dress and was hoping to get either a partial refund or I'm happy to send it back unworn for a full refund. Customer service 0/5 stars if I could. Basically said 'not my problem' and that they couldn't do anything about it. The staff member was unable to offer me: a partial refund, a full refund OR the details of anyone I could file a complaint with. Terrible experience