Sophie
AUAvoid this retailer Avoid this retailer. I rented a dress for a special occasion and upon opening the dress I noticed this dress is quite faded. Totally understandable for a dress that has been worn many many times, but this should not have been rented out for full rental price without disclosure of the fact that the dress, which is a very vibrant, lovely pattern, is very faded. The dress looks like instead of being handwashed or dry cleaned, it has been washed in the washing machine.....many, many times. I believe this dress should be retired from the rental market or rented as a discount due to the discrepancy in the colour. I approached customer service to say that this dress does not fit the standards I was expecting a vibrant dress and was hoping to get either a partial refund or I'm happy to send it back unworn for a full refund. Customer service 0/5 stars if I could. Basically said 'not my problem' and that they couldn't do anything about it. The staff member was unable to offer me: a partial refund, a full refund OR the details of anyone I could file a complaint with. Terrible experience
Paddy
CHGreat Team Nice team and good advise. Lovely products. Good quality