Buyer beware! Ordered a dress that was on sale but still almost 400.00. Was too small on me and when I tried to return was told that sale items were final when that was not listed on then item or in my order receipt. Had to search in the FAQ’s to find. Very misleading. Sent and email and left a voicemail for customer service and no response. Very disappointed.

I give it four stars I give it four stars because the shipping time. I didn't think that it takes that long to receive my order to be honest, considering that I didn't order my dress from overseas but it took weeks for them. Everything else was great. Still thanks tho.

AWFUL experience This was a pretty bad experience. I placed an order and was not pleased with the product, so I tried to reach out to the customer service department (they don't have one). I was on "hold" for HOURS. I didn't have hours to waste on the phone so I sent several emails. I have yet to hear back from them. I don't know who runs this and what type of education/training they received in running a respectable business, but I'd suggest they get a refresher.

Obviously a scam Obviously a scam And the Company supports genocide Never shopping here

Misleading Sale I ordered two items on black Friday. I applied the black friday promo code and when I received the items, one was not the size I ordered and the other one was just too large. I scanned the QR code provided with my purchase to start an exchange and it says both my items are Final Sale. No where did it say that when I purchased the items or else I never would have ordered. I have contacted customer service twice online (because their phone lines are down) and have not received a response. I will never order from here again... prefer Shopbop!