Package ordered but never delivered neither refunded. I have ordered a dress to be shipped in Switzerland from Bronx and banco website. The item was never delivered. I have filled a claim towards the shipping company chosen by Bronx and banco, UPS. UPS concluded the package has been lost in transit in Germany and told me to check with Bronx and Banco directly who are entitled to refund me and Then manage on their side with UPS. Issue is that They do not have a customer service line but one generic email. So I have explained them multiple times via email the situation and they never came back to me to follow up. I just lost 850 dollars like this. Just because this company is not reliable. I do not recommend to shop on their website. They really are not professional.

I ordered the Margo diamond gown which… I ordered the Margo diamond gown which was a pre order item 4-8 weeks. The event was 9 weeks from the date which the order was placed. I was promised 2 different delivery dates. The dress came the day before the event. It was huge, not a true XS. There was so much excess fabric, poorly cut on the split like a 3 year old had cut it. On top of all that the colour was a tacky rose gold not the nude in the picture. It looked NOTHING like the picture. I emailed the company giving them my feedback and received no response. Did I mention this dress nearly cost me 2500AU with taxes. Prices don't justify workmanship.

The customer service here is TERRIBLE… The customer service here is TERRIBLE AND NON EXISTANT. They claimed that my dress was “on sale” and therefore not eligible for a return or even an exchange. Screw this company.

Their dresses look nothing like the… Their dresses look nothing like the picture, they are not made to order and they are absolutely not luxury dresses. They ship them squished into plastic bags like if they were cheap knockoffs. Do not order. They are absolutely horrifyingly cheap dresses. Absolute fraud.

Dress looks Nothing like Online… Dress looks Nothing like the Online Photo. I ordered my wedding dress from here, it arrived and was too large and had busted open seams. I figured that was why the dress did not look like the photo online. I exchanged for a size down. The dress is literally NOTHING like the photo online regardless of size and the seams being fixed. It looks like a toga. Their no return policy is terrible. I wasted almost $900 on a cheaply made dress. STRONGLY RECOMMEND NOT BUYING FROM THIS CHEAP BRAND.