Fantastic all around Fantastic all around! Booking process was simple and charges were clear. Communication with van owner was easy and responses always prompt. Pick up and drop off seamless. The van was amazing and easy to operate. Top notch with all the bells and whistles and then some. Sol was always available throughout our journey to answer silly questions from this first-time campervan driver. My 15 year old daughter and I had the trip of a lifetime. Will definitely rent from GoCamp/Sapphire again! Not a single complaint! Absolutely wonderful.

Disappointed with communication and insurance We absolutely loved our rental and the people who owned the van. However, the GoCamp company has strung us along now for over 3 weeks about our deposit. Nobody contacted us about our options to cover a cracked windshield like they said they would and it seems like they are thinking they can charge us the whole $2,500 deductible for their “insurance” that we paid extra for without ever talking to us.

Great experience across the board -

Much like an Airbnb these van rentals… Much like an Airbnb these van rentals get really expensive and they come with high expectations from their owners. The van pick up and orientation is too long and can even require an extra day of bookings if you want your trip to leave early in the morning. Mileage charges and 12 MPG fuel is something to factor for an extra expense, therefore read the fine print. The van cleaning expectations seem overly high - just how does a renter wash and clean an oversize van? Honestly, for the total expense of a van rental, I'd just opt for a nice hotel.

Love El Captain Love El Captain! Want to give James 10 stars for his great services: there're high-quality supplies in the van, detailed preparation for everything, immediately responds to my questions and concerns, plenty information and step by step guides to operate the van, and most of all, warm words and advice when I had a bad situation. It was my first RV trip and I had a memorable story to tell. Cannot wait to have another trip with El Captain!