All okay I ordered a custom paint by number set from a wedding photo. After placing the order, there was no word for 10 days. It eventually turned out that I hadn't added my email address to the order details, so the shipping information couldn't be sent. I wonder why it couldn't be sent to the phone number I provided? Well, the package finally arrived 12 days after ordering, and the end result is admittedly gorgeous. If you want to improve your operations, consider implementing phone notifications, not everyone has email, or it isn't checked often.

I deeply appreciated the excellent… I deeply appreciated the excellent customer service! I initially chose a picture that wouldn't have turned out well, and I was contacted with a recommendation (and advice) to choose a new picture. My product was delivered promptly, and when it arrived, I was amazed at the quality! This was a Christmas gift, and I am excited to see how it looks when it is finished!

I love paint by numbers I'm all about paint by numbers! Snagged myself 4 kits and just finished up an elephant painting for my grandkinds playroom. Picked these up as a something to do when the weather's rubbish. Now, I'm diving into mysecond masterpiece. Got mykits in just 2 weeks. It's proper addictive and so soothing!

I encountered a glitch while making the… I encountered a glitch while making the purchase, prompting me to send an email to them a mere two minutes after finalising the order to adress the mishap. They managed to respond to my email within a few hours, duly correcting the dispatch details. The gift is currently en route to its rightful location!

100% satisfaction guarantee not honored When I ordered, there was a drop-down that said “frame”. They did not mean frame but meant stretcher with a mounted canvas. Because of how it was labeled, I did not order a “frame” but assumed it was on a stretcher. I called their customer service and asked how to remedy it, and they said that they could not. I then asked what their stated “100% satisfaction guaranteed” meant and they replied it was only for the painting itself. Some guarantee. I would be wary of this company.