As below As below, if I could give 0 stars I would. I wish I’d looked on here before ordering as it looks like this website is a total robbing SCAM!! Never received a confirmation email but my money was taken, used the tracking on shop which first said it has been delivered 2 hours ago then said paintly haven’t even given it to the delivery company. I have tried contacting paintly via the website, instagram DMs, story replies, multiple post comments, fb messenger and NOTHING! I’ve even tried the email address provided to the reviewers below and it was rejected ‘as it believed my email to be spam’ DO NOT ORDER FROM HERE!!!!!

Ok, not perfect but ok. Once I received my tracking details I was nervous about using the shop app as it asks permission to read your emails if you sign up. I emailed the company asking for an update on shipping as I didn’t want to agree to those terms. I was suspicious. Seemed like a big red flag. Only then did I read all the reviews here and I didn’t expect to hear anything more. A few days later however I did get a response that my order was on its way. A few more days and my package actually did arrive…in total from order to delivery was about 3 weeks. The packaging was damaged but goods inside were still intact. What I ordered was supposed to include a free easel which was missing from the delivery, but I’m grateful that the only thing missing was free anyway. My order shipped from Hong Kong and instructions are in English unlike the experience of some others here. I probably should be annoyed that the free thing didn’t arrive but after reading the other reviews and thinking I’d been scammed I’m actually happy I received the designs and paints.

Don't waste your time and money Don't waste your time and money. I tried a painting I was excited to do only to find that the paint pots had numbers that didn't match the legend they give you, so all the colors would be wrong in the painting. Made in chiba so takes forever to get and then no customer service. Extremely disappointed.

Dont waste you time or money I'm having the same issue as everyone else. Purchaced an order early march. Never got a verification email. I contacted them early April and was told "Due to unforeseen production issues and downtime in our facilities, we have experienced unexpected delays in fulfilling orders, we anticipate that your order will be shipped out by next week". That was 3 weeks ago. And still nothing, not even a verification email. Don't waste your time with this company. Its disappointing as there was such a huge range of great looking products. Sadly, its not worth it.

DO NOT ORDER FROM THEM Just like everyone else's review. Ordered back in November it's now January still have received nothing. Tried to contact them and get no response. Have been given 3 different tracking numbers none of which work. Do not order from them. Going to try to dispute the charge with my credit card.