Good customer service Customer service is good, especially Ms. IP in San Francisco store, she is very helpful for my inquiries and assisted me schedule a replacement installation in very efficient manner. Also, the technician is very efficient and on time. Thanks Pacific

When ordering online When ordering online, it asked my cell phone number and email, but after placed the order, I did not receive any confirmation with the model I ordered. I wonder if the order went through without any mistakes. But there is not way to find out even I called but no body answered the phone.

The installer installed the hood over 30 inches above the counter top The installer rejected to change the panel from 8 inches to 10 inches and insisted to install the hood. Now my hood is over 30 inches from the counter top. I called the office but so far didn't hear anything back. I am paying the installing fee but ended up by not having the ideal height for the hood. It's so unfortunate and disappointing. (follow-up update) Pacific addressed my concern and sent a new worker to lower the hood. This worker didn't do a great job as the steel panel isn't even, but at least he lowered it. Thanks! Change to 3 stars.

Very good installation The installer was efficient and quick in the installation. Very professional. Removed all debris and boxes. Took my old microwave oven away with him. Saved me hassle of disposing the microwave oven. Satisfied.

great customer service great customer service. really knowledgable about the hood ranges and helped us select the one best suited for our needs. we just had our hood range installed today by the team. they were very professional and fast. would highly recommend this store