MY
GBVery good service Very good service. One of the knives in the set had a dent in the handle, and upon our request they sent us a replacement promptly. There was a hiccup in the process, but every time we communicated via email, they were very responsive and helpful. The knives are very sharp, too!
larry garfen
GBNo customer service No customer service. 5 knives at 3 diff purchases and you cannot reply? No problem, I resolved with Amex. Never again and I liked your product; too much BS with an issue. Typical business model for companies like this. NO REPLY THEN DENY HOPE THEY FORGET.
Seth couslar
GBExcellent product, Fair price and fast service Excellent product, fair price and fast service.
Marianne Ward
GBTook my money but no product and company doesn't anwer phone or emails I have not received any product but you charged my credit card. Because you use Shop, even though I filled in new address info, it populated with the old. I was unable to edit my order even though it had not been processed. I could not tell from the order detail if the pan had a honeycomb bottom. The phone # provided on a email is fictious. It does not have a business answering message and no one ever picks up. I have no idea what the status of my order is because imarku will not respond. I filed a complaint with the BBB to resolve.
Danyele Dowd
GBHighly recommend! Very happy with my German cutlery set. My knife set was wooden and I, unfortunately, received a chipped steak knife. However, Imarku took no time in making things right and sent me a steak knife replacement that I received in 2 days. Their customer service has been exceptional and I’m so happy with my knife set! Highly recommend!