Took my money but no product and company doesn't anwer phone or emails I have not received any product but you charged my credit card. Because you use Shop, even though I filled in new address info, it populated with the old. I was unable to edit my order even though it had not been processed. I could not tell from the order detail if the pan had a honeycomb bottom. The phone # provided on a email is fictious. It does not have a business answering message and no one ever picks up. I have no idea what the status of my order is because imarku will not respond. I filed a complaint with the BBB to resolve.

Impressed! The knives are beautiful and work very well. However, the block had a crack in it. I emailed customer service about it and sent pics. They could not have been nicer about it! They immediately sent a replacement and kept me informed about its journey all the way until it was on my door step. And after that, they emailed me to make sure it was perfect. Very impressive company and customer service people! Thank you for a very pleasant experience! You are awesome!

Highly recommend! Very happy with my German cutlery set. My knife set was wooden and I, unfortunately, received a chipped steak knife. However, Imarku took no time in making things right and sent me a steak knife replacement that I received in 2 days. Their customer service has been exceptional and I’m so happy with my knife set! Highly recommend!

I recently placed an order that was… I recently placed an order that was lost. The company made good on getting it to me before Christmas, even thouoh I contacted them just 5 days before. Top notch customer service and my husband is excited to try his new knife.

price wise price wise, it was good. but other than the order confirmation, never recieved any further updates, no shipping and tracking info. about the time i though i should contact them, it suddenly showed up.