Good news. A few days after submitting my review, sweethome FINALLY issued the refund. Here’s to TrustPilot for holding them accountable. I like the products from sweet home but their customer service is awful if you need to return or replace anything. I have been waiting 60 days fir a refund on order#22122223540810. I liked the faucet so much that I ordered another one to replace the one I returned because it was the wrong model. But it’s terrible that they still owe me money. I am disappointed in this company.

First of all First of all, I was particularly impressed by how attentive Evan's service was. He satisfactory answered all my question and even guided me through the whole shower installation process and how to install. My wife and I find bathing a pleasure now. Thank you.

The quality of the product was… The quality of the product was excellent. They packaged and shipped quickly and the product I ordered arrived in perfect condition a few days later.

This place refuses to Return Items This place refuses to respond if you want to return an item. Their return policy says that one must request a return authorization. However, no one replys and if you return an item without the authorization they keep the item and your money - stay away from the joke Chinese website - DO NOT BUY FROM THIS JOKE OUTFIT.

Great company Great company! I ordered large shower faucet which unfortunately did not fit. They were beautiful! Shipping them back was extremely easy!!!