The buying of the glass door reach-in… The buying of the glass door reach-in refrigerator was great. No problem. I would buy from Vortex again. The only problem was delivery. The dispatcher gave me a 4-hour window, and called me to confirm. I waited 4 hours and the truck driver called and left a message on my home answering machine wanting to know if I was going to be at the delivery address. We connected 30 minutes before the end of the 4 hours and he could not make it. He re-scheduled for the next day, with another 4-hour window. He arrived 30-minutes before the end of the 4-hour wait. To me this was unacceptable.

Fast shipping and works great! Ordered a 3 door refrigerator 3 months ago. It arrived within 3 days of placing the order. I had ordered a freezer early last year from a well known online retailer and I waited 2 weeks to receive it. The refrigerator has been running great and I will be buying more refrigeration from Vortex.

It's not a very high-quality freezer It's not a very high-quality freezer. I have other units that I paid much more for in the past and I've never had a problem with I have to manual defrost and unplug this one every 2 weeks. There's also a leak in the gasket around the windows that we had to have replaced within 2 months of buying the freezer. We definitely have to watch out and make sure that are products don't suffer with the temperature fluctuations that it has between it's defrost cycle. Sometimes it can fluctuate between -7 and 37 degrees within an hour without being opened. This unit is not made to be open and closed repeatedly in a retail setting. It takes forever to cool back down. I can't wait till I save some more money and buy a better one

Great experience with this company Wow! Customer service was great. I talked to the customer service rep on the phone and he was able to assist and help in anyway possible. This was my first time buying restaurant equipment and I will definitely come back to vortex. The manager made the experience great and he was helpful with any questions I had. My equipment works like a charm and it came brand new in a box. Very clean equipment. Thanks Vortex!

Terrible Terrible. Bought a pizza table that broke down after 1 year. When I called they said call a technician because they only cover the compressor after a year. Also, the representative or manager(if you can call that a manager) was having an attitude. What kind of product that are new can’t even make it 5 years without problems? Go somewhere else with better warranty and customer service.