They made it right UPDATE: After the company saw this review they reached out, provided me with a return shipping label and issued a full refund. The customer service team stayed in contact every couple of days until the return was received by their warehouse. They took a bad experience and turned it around. I will certainly purchase from them again based on this experience. We pre-ordered a really beautiful convertible couch from Hernest. It arrived ahead of schedule, and had great packaging. The problem is, as a bed it is incredibly uncomfortable and will have to be returned. I have tried contacting customer service several times via phone and also email. I cannot get in touch with anyone to figure out how to return the item. I would love to hear from someone about order number YT1000115356. Thank you!

I had to wait two months for delivery… I had to wait two months for delivery of order YT1000112524. Assembly went well. Hardware packs were helpful. Assembly instructions could have benefited from larger illustrations… the only negative thing is the legs with wheels that bolt on are too long .. the sofa arms don’t reach the floor at the rear of the sofa, so it moves around when you make a movement to sit down!

Coffee table purchase Bought a coffee table from hernest.com and the delivery was very fast. I love the coffee table because it goes well with my decor. Long story short i was able to reach out to their after sales customer service with the issue i had with the table and we were able to reach a good solution that worked for both parties.

Worse than Wal-Mart furniture Every piece is damaged, cracked, scraped, worn...multiple pieces missing. Terrible China customer service. Some pieces were drilled wrong, then filled with white putty, then partially drilled elsewhere. Drawer rails fall off as the screws are too small. All this after waiting 8 weeks. Save your money and buy something from craigslist

Really love this vanity Omg I love this vanity soooo much! It's sturdy, gorgeous, and has tons of room. The LED light system is a cool feature, and I love that I can adjust the brightness. The white finish and gold handles are beautiful. The drawers are spacious and well-designed, perfect for organizing my makeup and hair supplies. It's become an essential part of my daily routine. Putting it together was easy with clear instructions. The customer service was exceptional, demonstrating both professional skills and a friendly attitude. This vanity exceeded my expectations!