Sophia
GBThis was our "house warming gift" from⦠This was our "house warming gift" from my parents. My husband and I purchased our first home. We wanted something for our living room tv area that didn't feel boring or basics. There was no damage to any of the pieces when it arrived. The fireplace looks fantastic and puts out a lot of heat. This feels luxury and custom. It really makes warms up the room and makes it feel welcoming. We have kids who love this as well. They enjoyed that the lights change colors and makes it feel more "cozy" for family movie night. Overall, it's stunning and we love it!
Kinder bueno
GBPerfect Wall-mounted Vanity I recently purchased this modern vanity for my bathroom remodel and I have been extremely satisfied with my decision. The vanity feels sturdy and well-made, with all parts included and very well packaged. I love the floating design, which has truly transformed the look and feel of my bathroom. The high gloss white exterior adds a contemporary touch that complements other white surfaces in my space, making cleaning easy. The ample cabinet space was a pleasant surprise, providing room to store towels, toiletries, and other essentials, helping to keep my bathroom organized and clutter-free. I was also impressed by the responsive and helpful customer service team throughout the purchasing process. Overall, I give this vanity five stars for its looks, sturdy construction, and outstanding services. I highly recommend this vanity to anyone looking to upgrade their bathroom space and I can't wait to share photos of my revamped bathroom. Five stars all around!
Elisa Burnett
GBFantastic customer service and quality product I recently purchased a makeup table from Hernest. There were a few damaged pieces and one missing piece in the box. When I contacted the company, they rectified the issue quickly and courteously. This is a company that obviously cares about its customers. This is hard to find these days. Once assembled, the makeup table exceeded my expectations. This is a quality product that I highly recommend.
Karah
GBIf I could give ZERO stars I would If I could give zero stars I would. The couch was more like a bench with minimal fabric joined together with velcro and staples. The day it arrived we called to return it after putting it together and realizing it was NOT what we expected. We were asked repeatedly if we would take a $100 then $150 then $200 refund to keep the furniture. We declined and asked to proceed with the return. We have been getting the run around and stalling tactics in email communications again sending emails asking if we would take the discount to keep the furniture-again no. We were told we had to be within 30 days-we were within 10 days of ordering and same day as shipping. Then they told us they would send someone to pick it up April 1st only AFTER I send many photos to prove the packaging was secure and all materials were in tact. Then the date was April 4th. When I asked for the packing slip I was told I had to confirm there was a pallet there for pick up-no pallet was ever delivered with the original delivery. This all started on March 26th. For 7 days i've been trying to get them to return the terrible couch and get my money back. All I want is for this to be over. ABSOLUTE WORST! Update (4/8/24) In response to their response to my review-this is a false narrative. Also the shipping label that was sent was for a "Rotarty Cultivator" and supplied by an LLC that wasn't Hernest but carries the same address in Kent WA as Hernest-again BUYER BEWARE this is some shaddy business. I did receive my refund but ONLY after Almost 2 weeks, a phone call-where I was haggled then 20+ emails where again I was being haggled only until 1. provided their own return policy to them to reiterate meeting the parameters 2. took the first steps of legal action by starting a demand letter 3. threatened to contact BBB and 4. started to leave reviews of the experience to finally stop being hassled and get action. I will never buy from this company again.
Mason Williams
GBBuying such a large piece of furniture⦠Buying such a large piece of furniture online made me nervous because I thought it wouldn't look as wonderful as the photographs. However, I'm glad I took the risk. My hopes were exceeded by this coffee table, which features an amazing wood grain pattern and adjustable lighting. A welcome surprise was the ample storage space provided by the pull-out drawers, which could accommodate all of my belongings. Thanks to the detailed directions, assembly was a breeze. Overall, the elegant style and superior finish of this coffee table have completely changed my living space. It's a statement piece rather than just furniture, which is why I'm in love with it. I'm overjoyed with my buy!