This is a terrible company This is a terrible company, they don’t pick up the phones, or return back to the messages.

Poor communication Poor after purchase communication. No delivery notice, the truck suddenly turned up at my house one day. Luckily I was home.

Great customer service Great customer service! They kept me in the loop on the status of my product and kept the communication/options open when they didn’t have the exact model I ordered. Their flexibility and communication made La Cuisine Appliances worth going back to!

I love it I love it! Fit and finish are excellent (as is expected from Henckels). I really like the pivoting base for easy access from anywhere on the countertop. Unfortunately, I'll have to modify it to accept my second Henckels cleaver (I have both meat and vegetable cleavers), but I knew that before I ordered it, so that's no reflection on either Henckels nor La Cuisine. Overall, I'm really happy with it. (did I mention that the finish is really nice?)

Small problem with FedEx on delivery… Small problem with FedEx on delivery time. A time was scheduled but they called to move delivery to earlier in the day. I would not be home at their suggested time so they placed me LAST on their schedule.