Awful awful awful customer service Awful awful awful customer service. I've been having issues sorting out incorrect shipping addresses and broken shipping links/tracking numbers, and all I get are form responses. I can't tell if their CS team is bots or truly that monotone and unhelpful. Avoid at all costs.

Terrible customer service This company has the most terrible customer service I’ve ever seen. I placed an order 08/02/23 and it is now 08/09/23 and the order hasn’t even been confirmed. I’ve tried talking to them multiple times but can never get ahold of anyone. For these prices they should have one of the best customer support systems. They provide their number to call but when you call it tells you to leave a voicemail and they will be back to you in a few business days, that is absolutely crazy. I wouldn’t recommend ordering on this website to anyone.

Used to be a great company but product… Used to be a great company but product and service stinks now. they ship you the latest bidet and am installing on a new american standard toilet - turns out it wont stay on without extra parts. cheap extra parts they should ship with as this is a known issue by their own admission. customer service tried to charge me shipping and pay for parts that are required for it to function on a standard seat. better options out there these days.

Received and installed 2 weeks ago Received and installed 2 weeks ago. Initially was very happy with my Tushy Spa 3.0. Performance is as advertised. Was careful to check for leaks for the first 3 days and there were none. Fast forward to today and upon arriving home found water dripping from the ceiling below the bathroom. Hot water supply was leaking from below where it screws into the Tushy. Shut off water, disconnected, tightened everything down and no leaks as of this moment. Hopeful, but now there are trust issues. Not very happy about needing to repair the water damage. Also frustrated that I couldn't find how to leave a review on their website. Perhaps they are only keying on on positive reviews.

The products take forever to be… The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy. I ordered another product off Amazon, arrived the next day