Not Great My husband and I ordered an Ace round seated bidet on November 27th. We were so excited to have a bidet upgrade in time for hosting our first Christmas with family! We received the bidet but realized it was the wrong size during installation. My husband reached out to customer support on December 4, and we didn’t hear a response from a human until Dec 6. They requested a photo, which we promptly sent the same day. No response until Dec 9 when we were asked to send measurements of the seat we received. We promptly sent measurements back on Dec 9. We did not receive a response until Dec 12, requesting a confirmation of our shipping address so they could email us a return label. These were all fair requests, but it felt frustrating receiving them in separate emails with long wait times between responses. And with Christmas quickly approaching, we became nervous we wouldn’t receive the seat in time. The Dec 12 email also stated the correct seat would not be sent to us until Tushy received confirmation that we shipped the oval seat back to them (which, like, was on our toilet during installation? I don’t know, resell of that feels gross). When we hadn’t received a shipping label on Dec 13th, we sent a follow-up email stating our time crunch. We didn’t receive the USPS label until Dec 15th, a Friday. We shipped the package the following Tuesday, Dec 19th and followed up with an email requesting a refund if the shipment couldn’t be delivered by Christmas. No response until December 21st. The email did not address our request for a refund but confirmed shipment of the order with a delivery date after Christmas. The last email requested a review, but it seemed attached to the specific sales representative. I didn’t want to rate them one star, because it seems like they’re doing the best they can in a broken system. After reading many reviews of customers with similar experiences, it’s clear Tushy does not invest in customer service. I’ll be investing in a bidet company that does.

Super slow Customer Service response No Customer Service response. I bought the Ace. All the plumbing installation went smoothly except actually attaching it to the toilet. Their replacement bolts don't quite go in. It's been a WEEK, and only an automated "we're experiencing high email volumes" response. I had to cut mu toilet seat bolts to get it off (I thought they'd get back to me so just went ahead with the install). Now im sitting on a seat-less toilet waiting... EDIT They finally got back to me. They sent me to the hardware store for new bolts and offered to pay. Got it installed and it works great.

Beware of his company we ordered one bidet. When we agreed to the credit card purchase, the original amount showed up as a double purchase. Additionally, the price did not reflect all of my 40% Labor Day discount We never wanted the additional bidet. As soon as I saw the charge (less than 5 minutes) i tried to cancel the order and was told they get 'too many orders' to cancel mine. When I tried to return the second unit i learned there was a 'restocking' fee and I had to take my refund in company credit. I don't want to buy anything else from this company much less have them owe me money. I am not judging the product, just a scam company.

Still waiting to hear from them about…returning the item! Still waiting to hear from them about how to return the product! Emailed 3 times, tried chatting, but noone is there then called as they suggested, to leave a voicemail. Doesn't give you an option to leave a message!! Product was ordered ahead of the holidays to ensure we received it in time - return window is only 3 weeks so no way to be able to return if unsatisfied. Next step is to contact my credit card company then the Better Business Bureau - buyer beware!!

The products take forever to be… The products take forever to be delivered. I would just order another product off Amazon. It has already been 2 1/2 weeks for accessories and no updates and no support from Tushy. I ordered another product off Amazon, arrived the next day