Erin Madsen
GBDishonest. Pushy. Mickey Mouse. Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.
KJ
SLThey don’t reply to queries They don’t ever reply to my emails and messages, have messaged them thrice for the past 2 months, tried web submission and emailing the address, no reply. I don’t know if the customer service support even exist.
charles tadas
GBOverpriced poor quality product I was a big fan of Jason and Linoto. I purchased nearly $1000 worth of linen with the belief it was last a long time, at least 5 years. Fast forward to 3 years later the bed spread has torn. I read up on they having a poor supplier during that time of my purchase. I received zero apologies and for this. I explained followed the care instructions exactly and even rotated the linens out with another qset. Still no customer service. Their products do not last and they do not back them up. I thought weight was the number 1 factor in quality but weave is perhaps more important. Other cheaper, lighter brands have outlasted Linoto.
Maggie Stewart-Fritz
GBShredded Fitted Sheet and Terrible Response If I could give this company 0 stars, I would. I purchased their sheets in 2020 as a Pandemic gift to myself and my husband (two frontline workers). They are gorgeous, pretty well made (with a few stray threads etc here and there; I wouldn't say luxury construction, but still. Very satisfactory), and have made us very happy. But I got a rip last year in our King fitted sheet that has turned into a shredding of along one single thread. I have followed their care instructions very carefully throughout my ownership. I have sent emails and had phone calls repeatedly. They offered me a 20% discount on a new sheet, and have promised to send me linen scraps to repair, but I have yet to receive them. This was supposed to be an heirloom purchase. I am really disappointed, and am reminded what a gd waste this was every time I get into bed.
Julie
GBItems I ordered never came Items I ordered never came, and after multiple emails (and even using their website comment/question forms) I never heard from them. Now I have the fun of flagging this with my credit card. Would not order from again.