Items I ordered never came Items I ordered never came, and after multiple emails (and even using their website comment/question forms) I never heard from them. Now I have the fun of flagging this with my credit card. Would not order from again.

Years Of Great Products and Great Service The Linoto experience is great from the get-go. The website answers the basics and Jason answers any other questions not covered there. I went a little overboard after our wedding and did the whole bedroom—sheets, curtains, duvets, blankets—in a mix of indigo and natural colors. The quality is apparent from hand of the linen, to the assembly, to the day it arrives and even six years after. One of those all-too-rare experiences.

I wish I had seen these reviews before… I wish I had seen these reviews before I ordered from Linoto. My recent experience echos the 2020 reviews, e.g.: -Charged my credit card right away, and that was in late October. The order just shipped (2/26/21). -Two to three calls with CS, similar responses. -Asked to cancel part of my order two weeks ago (pillowcases), but today's shipping order included them. -When I cancelled another part of the order in November 2020, it took 4 weeks and another follow-up call to activate the refund. CS told me "it takes a while to issue a refund". I, too, wanted to support an American business, and I understand that COVID has impacted their supply chain and their timelines. But the way my requests were managed is not acceptable. I'm going to return these.

Over 4 months later and sheet still hasn't arrrived Ordered a single linen flat sheet on November 27, 2020. No estimated delivery date when I ordered - that seemed weird but I gave them the benefit of the doubt. Credit card was charged right away. I sent them an email to ask what the rough timeline was - are we talking a few weeks or six months? Would be nice to know, because if it's six months, I'll buy another sheet in the meantime. They said "We anticipate your order to be finished and shipped by the end of January." On March 29, 2021, I get a marketing email from them with the headline "It's been a while..." - no kidding. I replied to that email to point out the irony, and then on April 2, received an email saying my order had been shipped. Now it's April 15, and I still don't have it, but maybe soon. Luckily I did buy another sheet in the meanwhile. Long story short, I would recommend sending a donation in the same amount to a charity that supports artisanal sheet makers instead - at least you get a tax receipt.

Dishonest. Pushy. Mickey Mouse. Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.