DO NOT USE THIS COMPANY! / Lots of Complaints DO NOT USE THIS COMPANY!! Nearly impossible to speak with a human being! Never received the product! After countless hours listening to an IVR over several days, the person spoken with also had no tracking information for what I purchased! Promised to get back to me and never did! Looks like the company is actually owned by “Golden Sea Services Limited” based in Hong Kong!

We ordered three filters all of which… We ordered three filters all of which did not work properly. I contacted Clatterans with a request that they honor the one year warranty and heard back from them in two-three days. I received the replacements quickly and the one we are using works fine. I am tough on businesses that misrepresent their products and waste my time (refer to my Anniecloth review) but due to Clatterans speedy and effective response, I will order from them again.

I bought 4 water filters I bought 4 water filters, CL-RF27. 2 were used within a few months and worked for a reasonable life time. I replaced s spent filter with the 3rd one and it failed immediately upon installation. By failed I mean it would not allow water to pass through it. I could not use the water or make ice in my refrigerator. I installed the 4th one. It worked for a month and then failed meaning it would not allow water to pass through the refrigerator. The filter light showed that the filter was still good. The company just told me they only allow a 1 year warranty it send back in 30 days after purchase. Evidently these filters fall apart just sitting on a shelf. Clattran has no interest in customer service.

I ordered 10 days ago and still haven't… I ordered 10 days ago and still haven't received water filters. I've used their portal to send three requests for shipping info. No reply. No customer service number or actual email. I called my credit card and disputed the charge. DO NOT ORDER FROM THIS INTERNET FRAUD. If its too good to be true........Horrible company and will never recommend. Even if I get them sometime in the future,I will refuse them as I don't trust the quality because if customer service is this poor, can you imagine the quality control in some horrible Chinese sweatshop. Beware!

Tried to scam me. Said so here. So then they shipped me my stuff. Ordered water filters in early April 2021. They charged but never arrived. Called them. They only repeated the same 3 lines over and over about tracking information being made available via email, which also never happened, and their site didn't recognize my account nor order. After altering to their scam here, they shipped me my order and it arrived in early May 2021. So I edited this entry and bumped them up from 1 star to 2.