BEWARE! Horriblet 0/5 BEWARE! 0/5 *** THE COMPANY RESPONSE IS A LIE*** I was dissatisfied with the Crystal. After many email exchanges with their support, a “manager” finally offered to replace it and do it right. I submitted a larger picture (which they should have used the first time), and added engraving. I paid for the light base which they did not send the first time and now they are claiming it was my mistake. Unprofessional, unethical. I didn’t forget to add anything on the order - they just made a terrible product, They shrank the image so small that it was lost in the crystal and barely visible. They didn’t include the base that I paid for and refuse to fix their mistake or offer a refund. There is no phone number and their “customer support” is only via email. HUGE RED FLAG. This is one of the worst companies I’ve ever dealt with. They won’t fix their mistake and they refuse to refund me. ALSO, DON’T BELIEVE THE WEBSITE - there is no “30-day return” and no “guaranteed satisfaction”. From their website in their own words: “We want you to love your crystals. We want you to be 100% satisfied with your product. If anything in your crystal doesn't meet your expectations, we'll make it right” Well, they refuse to “make it right” .. UNPROFESSIONAL, UNETHICAL. Also, THE PICTURES ON THE WEBSITE look fake because the finished product LOOKS NOTHING LIKE the pictures on the website. They must use enhanced photos to make the crystal look like a real photo; it doesn’t. BEWARE OF THIS COMPANY!

My crystal is a beautiful work of art! I am so happy with my crystal! Masterpics did an awesome job with the memorial crystal of our beloved dog Troy! The photo looks life like inside of the crystal. And the wooden base is also a work of art. The light, in the base, really shines through the crystal and highlights the picture. Everything about the experience with Masterpics was outstanding! Thanks for the beautiful artwork!!!

We purchased a MasterPics 3D item in… We purchased a MasterPics 3D item in December then in February or March we purchased another MasterPics 3D item this time with the base for the same member. After receiving the second purchase our member decided she wanted a lighted base for her original MasterPics 3D purchase. Well, I placed the order and inadvertently ordered the incorrect size base. I reached out to Wendy who had assisted me with our second purchase, and she responded quickly and even went so far as to send me a link to ensure I purchased the correct size lighted base for our original order. Wendy is a true asset to MasterPics 3D, she is efficient, and goes the extra mile for your customers. We were able to keep our member happy thanks to the wonderful customer service received from Wendy.

GrievingDoggieDad Had to put my 16 year old Chihuahua to rest in Mar '24; had him since he was a tiny pup. Was seeking something to highlight him in the living room. Recalled seeing ad for 3D crystal piece created from a picture. Ordered 2 (2 different pics) with the multi-light stand. I couldn't be happier. The product itself is amazing and the 3D rendering is awesome. Thank you.

The product turned out just as I… The product turned out just as I expected and resembles the picture more than anticipated!