Color lighter than expected We really like the piece we chose. Our furbaby is a black Lab but her photo appears somewhat faded. We hoped she would show her true black. No response from company regarding issue. Do not recommend this company, especially considering the price of the piece.

High-quality, unique 3D crystal pieces combined with an excellent customer service experience. We've purchased the 3D crystals from MasterPics.com on behalf of our company several times over the last 8-9 months, and each time, the experience has been consistently exceptional. The quality of the 3D crystals is truly remarkable, with each piece being a stunning work of art. What sets MasterPics.com apart even more is its exceptional customer service. On each occasion that we've placed an order, their team has been incredibly responsive, accommodating, and eager to ensure that our specific needs and timelines are met. Their willingness to go above and beyond in assisting and ensuring timely delivery has made the ordering process seamless and stress-free.

We purchased a MasterPics 3D item in… We purchased a MasterPics 3D item in December then in February or March we purchased another MasterPics 3D item this time with the base for the same member. After receiving the second purchase our member decided she wanted a lighted base for her original MasterPics 3D purchase. Well, I placed the order and inadvertently ordered the incorrect size base. I reached out to Wendy who had assisted me with our second purchase, and she responded quickly and even went so far as to send me a link to ensure I purchased the correct size lighted base for our original order. Wendy is a true asset to MasterPics 3D, she is efficient, and goes the extra mile for your customers. We were able to keep our member happy thanks to the wonderful customer service received from Wendy.

My crystal is a beautiful work of art! I am so happy with my crystal! Masterpics did an awesome job with the memorial crystal of our beloved dog Troy! The photo looks life like inside of the crystal. And the wooden base is also a work of art. The light, in the base, really shines through the crystal and highlights the picture. Everything about the experience with Masterpics was outstanding! Thanks for the beautiful artwork!!!

This is a Great product. The 3 d image is so realistic. It is absolutely gorgeous. I ordered this on the weekend and it was here by the end of the week. Great customer service. I will recommend this product to everyone.