Ashley Paige Young
GBThe fireplace was damaged when we got… The fireplace was damaged when we got it so I contacted them and initially they got back to me to send a small part for replacement but haven’t followed up with me since
Don
GBRedStone 30” fireplace insert Easy ordering process and very fast shipping. Received the merchandise only 3 or 4 days after placing order. Installation instructions were very clear. Fireplace looks great after installation, especially with the 5” border kit. Very happy with the service and the performance of the unit so far.
RGB
GBFireplace insert screen All expectations met. Delivered on time. Easy assembly.
Morgan
GBDon't waisted your time here Don't waisted your time here. I ordered what I needed and paid for very expensive overnight shipping. Fireplaces Direct calls me back later saying the input the wrong address and ask me to verify it. It's funny they have my address and ship to address with is correct, yet 4 1/2 days later I'm wondering if it will even show up today. This is the second ti.e I will cancel an order on these guys because a product doesn't show up in a reasonable amount of time.
Dan
GBGreat replacement part and delivery Great replacement part and delivery