Not doing well. 20/09/23 I ordered a mattress on 15 Aug 23 and I got my emailed receipt. However your site is broken when you try to track orders. I have called twice but did not get customer service I just got someone in sales. They told me vaguely 6 weeks but it said estimated delivery 25 - 30 August. The timing that I was looking for. But your site is broke. Your Order #USM-100955114

Sales Representative Cooper is awesome! We online chatted with a Sales Rep (Cooper) and they were incredibly helpful. Cooper helped us find a comparable mattress and even price matched so we could purchase our mattress with US Mattress. This is our second purchase with US Mattress and will continue to highly recommend them! Thank you Cooper for your help!

Cooper C Cooper C. asked great leading questions in order to help me navigate the options. It's been a long time since we purchased a mattress, and things have really changed! I felt overwhelmed at first, but Cooper made me feel very comfortable sorting out how to proceed. He was very professional, polite and informative. He really knows his products! When I'm ready to order, I'll return to US Mattress and ask for Cooper C!

Apparently they cancelled my order… Apparently they cancelled my order without telling me why or anything like that, except a random email from someone that was sent to me by mistake. They don't ship to New York, but still let me order

Fantastic Customer Service, Fun Website Cooper C was absolutely fantastic! I had so many questions and Cooper stayed with me in the chat the entire time. It was fun having an online shopping buddy! Cooper was friendly, knowledgable, and patient. I'll definitely recommend US-Mattress! All of the toggles available on the website to help hone in on the right product for me was a huge plus as well!