You couldn't ask for better service You couldn't ask for better service or more consideration. I wrote to say my dog didn't care about the chew toy I had purchased for him. The person I was dealing with asked questions about him and sent me pictures of possible toys of interest and then mailed me a replacement.We went back and forth several times. She couldn't have been more helpful.

Amazing Customer Service! I recently had an issue with a toy I purchased, my 13 month old pup literally destroyed in a matter of no time at all... I contacted customer service, and they were More than helpful and happy to replace the toy and send out another with it as well. I reached out to KONG with a similar issue and got absolutely nowhere with them!! It was at this point I realized I Playology will be my First Choice when it comes to toys for my pets!!

Chupacabra Proof? Maybe. Our little Yorkie, Archie, loves to play, but he literally love his toys to pieces. So when the one toy that survived his razor like teeth, after almost a year, was a lone Playology ball, we picked him up two more and Playology bone. The bone wasn’t meant for the heaviest chewers and didn’t even last an hour, but luckily Karen at Playology directed us that most dogs who love the bone love the Playology Ring as well, and that it is made for the heaviest chewers like Archie, she even replaced his bone with one to try out. He LOVES it and has played non-stop with it for almost two days and it had held up perfectly. Karen was awesome, Playology is our new favorite dog toy company, worth every penny.

Great Customer Service!!! Our dog is a power chewer and broke his first toy because we purchased a toy built for a different type of chewer. I contacted Karen, and she helped send a toy more appropriate for our dog's chewing style! Our dog loves his new toy, and I am so grateful that this company truly cares about their customers!

True to their word At first I thought these toys were a little pricy but after owning a couple, Brick the labradoodle destroyed only one. Remembering the Playology guarantee I contacted Karen. As they promise not only did she replace it, she did so with one that would match Brick's play style. The great quality is not only in their products but in their customer service. I would recommend this company and their products 100%.